Frequently Asked Questions
Is this accessory compatible with my Tesla?
Each product description lists the compatible Tesla model years. The Tesla model is also mentioned to check if your vehicle is compatible with the featured accessory. If no model or year is specified in the product description, the accessory is universal. Feel free to contact us to verify the accessory's compatibility with your Tesla.
How do I install the product I ordered?
Once you have received your product, if the assembly instructions are not included in the box or are not sufficient to help you, you can contact us directly by email or via messaging to obtain an explanatory video.
What are the delivery times?
Delivery times may vary based on several factors such as product availability, order processing times, and shipping durations. Generally, orders are shipped within 2 days of being placed, and delivery can take between 7 to 15 days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online on the carrier's website.
You can also insert your tracking number on the following platform: parcelsapp.com/fr
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Please see our Return Policy page for more details and to start the return process.
Are your parts authentic?
We strive to provide authentic and quality parts for Tesla cars. Our products may come from different suppliers. We only work with reputable suppliers and ensure that our products meet the highest quality standards.
Where are the products sold on EV Drive Shop manufactured?
Parts and accessories are manufactured primarily in China unless otherwise stated in the product description.
What types of payment are accepted?
We accept secure payments via credit card, debit card, PayPal, and other secure payment methods.